My Wrestlemania Delayed
I thought I was in good shape this morning when I ordered Wrestlemania for my computer. Since Comcast does not support Pay-Per-Views on my TiVo Series 3. My play was to hook up my computer to my TV and watch it that way. It worked great for the Pre-show. I did not think I was going to have a problem, until Wrestlemania started. Right after Chris Christie read his speech, the screen went blank. I got several messages about how I could not get a stream at this time.
For two hours I could not get a picture. I watched people on twitter talk about the show. Most of my twitter community did not have this problem because they were using cable or watching in a theater or at Wrestlemania. It reminded me of being a little kid and our family van breaking down on the way to the Drive-Ins. I could see the glow over the hill, but I really could not see what I wanted.
About two hours late, the stream started working. Because the stream started late, I was spoiled on the outcome of all but three matches. This made the event less interesting. Even when trying to to be spoiled I knew the outcome. There was less at stake for me knowing what is going to happen.
I hope that WWE offers something to me for this. I paid to watch Wrestlemania live, not delayed. I missed out on a lot of social media interaction because of this. I am not saying I need a full refund, but there should be some make good for all the Online PPV Purchasers.
I know they do not have a great refund policy. This is from the WWE Website:
What is your policy on refunds?The problem with this is the website went down before any of the wrestlers were even announced. Yes I was able to watch the whole show, but I was not able to watch it live. If I wanted to watch it on delay I would have waited for the DVD to come out. There are a lot better things I could do with $60.
Full refunds can be issued at any time prior to the start of the event. Once the event has begun, no refunds of any type will be issued.
Yes I watched the whole show, and yes I enjoyed it, but this is basic customer service. You did not deliver what I paid for. If you want me to pay for anything else, you need to make this right. In the end you offered a time sensitive service you could not provide. You should make good to your customers and earn a little good will. Prove wrong on the people on line who say you will not refund a dime.